CallYou VoIP Privacy Policy

(Last updated on May 15, 2020)

Your Privacy is Our Top Priority. CallYou VoIP&CallYou VoIP Pro ("CallYou VoIP" or "we" or "us" or "our" or other similar pronouns) is committed to protecting your privacy and ensuring the security of your personal information. As a professional VoIP service provider, we adhere to the highest industry standards for privacy protection and data security. We believe that your communications should remain private and secure.

Please read the following to learn more about our Privacy Policy ("Policy"). This Policy details how we receive, collect and use information in connection with our website located at simpleduo.com (the "Site"), the CallYou VoIP VoIP software ("CallYou VoIP App"), and other products and services provided on the simpleduo.com website (all of the foregoing, collectively, the "Services").

Our Core Privacy Commitments:
• We collect only the minimum data necessary to provide our VoIP services
• We never record, store, or monitor your voice conversations
• We use industry-standard encryption to protect your communications
• We never sell, rent, or share your personal information with third parties for marketing purposes
• We maintain transparent practices about what data we collect and how we use it

1. Collection and Use of Information

CallYou VoIP Application

When you install the CallYou VoIP App , you may be asked to set your phone number (collectively, "Personal Information"). A copy of the phone numbers will be stored on our servers and will only be used to:
(a) support caller id display when you enable it
(b) we may also create a function in the future that will use this data to facilitate your use.

CallYou VoIP maintains a Call Detail Record (CDR) for each call conducted on the system. These are industry standard records used by all phone companies. We maintain this information in order to better understand network behavior and trends (numbers of calls made by users, typical destinations, call lengths, network type, etc.), detect potential outages and technical issues (this helps us notice things like a drop in call volume in a certain geography, a shift in call length, a change in typical networks, etc.) and for public safety reasons. All log analysis is done in an anonymous, aggregate, non-personally identifiable manner. We may look into a specific Call Detail Record in response to a customer support request.

Privacy-First Call Transmission: Audio calls by users are transmitted with the highest level of privacy protection. Calls are transmitted either directly from user to user (peer-to-peer) or, if direct transmission is not possible (due to, for example, firewalls), CallYou VoIP servers are used solely as a relay to transmit the call. In the latter scenario, the information transmitted is stored briefly in volatile memory (RAM) solely to enable the transmission of the call to the other user. WE NEVER RECORD, STORE, OR MONITOR ANY PART OF YOUR VOICE CONVERSATIONS OR TEXT MESSAGE CONTENT. YOUR COMMUNICATIONS REMAIN COMPLETELY PRIVATE.

Third-Party Sites and Privacy Practices

You may arrive at our Site and/or download the CallYou VoIP App from another website. In addition, our Site may contain links that will let you leave our Site and access another website. Websites linked to or from our Site are not under the control of CallYou VoIP and it is possible that these websites have a different privacy policy. Our Policy applies solely to Personal Information that is acquired on the Site or through your use of our Services, and/or your relationship with CallYou VoIP. We urge you to be careful when you enter any personal information online. We accept no responsibility or liability for these other websites.

2. Sharing and Disclosure of Information

We do not rent, sell, or share any information about the user with any third-parties. We may disclose your Personal Information if we believe such action is necessary to:
(a) comply with the law, or legal process served on us;
(b) protect and defend our rights or property (including the enforcement of our agreements); or
(c) act in urgent circumstances to protect the personal safety of users of our services or members of the public.

We may use Apple's Push Notification Service to notify you about our apps. If we do, the personal information may be part of the message. This message is sent to Apple Inc., for delivery to your iPhone.

3. Children's Privacy

Protecting the privacy of the very young is especially important. We operate our Site in compliance with the Children's Online Privacy Protection Act (COPPA). We never knowingly, directly or indirectly, collect or maintain Personal Information at or on our Site from those we actually know are under 13, and no part of our Site is directed at or structured to attract anyone under 13. Visitors younger than 13 years of age may NOT use the Services (including the CallYou VoIP App) and must LEAVE immediately.

4. Security

Enterprise-Grade Security: We implement comprehensive security measures that meet or exceed industry standards for VoIP service providers. We take extraordinary precautions to protect Personal Information from misuse, loss and unauthorized access. Our security framework includes:

• Data Encryption: All data transmission is protected using industry-standard encryption protocols
• Secure Infrastructure: Personal Information is stored on our secured servers protected by multiple layers of security
• Access Controls: Access to user data is strictly limited to a few authorized employees and personnel who require it for service delivery
• Regular Security Audits: We conduct regular security assessments to ensure our protection measures remain effective
• Data Minimization: We collect and retain only the minimum amount of data necessary to provide our services

While no method of transmission over the Internet or method of electronic storage is 100% secure, we continuously work to implement and improve security measures to protect your privacy and data.

5. Business Transitions

In the event that we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of our assets, Personal Information will likely be among the assets transferred. As part of such a transaction the new entity will be required to commit to the same level of protection of your Personal Information as described in this Privacy Policy. If we cannot obtain such a commitment, we will not perform the business transition.

We will post a notice on this Site of any such change in ownership or control of the Personal Information we may have prior to such transfer.

6. Changes to Policy

From time to time, we may revise this Policy. We reserve the right to update or modify this Policy, or any other of our policies or practices, at any time with or without notice. We will post the revised Policy on the Site, so that users can always be aware of what information we collect, how the information is used and under what circumstances such information may be disclosed. You agree to review the Policy periodically so that you are aware of any modifications. Your continued use of the Site indicates your assent to any changes and signifies your agreement to the terms of our Policy. If you do not agree with these terms, you should not use the Site, the CallYou VoIP App, or any of the other Services.

7. Change or Removal of Information

Due to technological reasons, we do not know when and if you delete the application. Therefore, if we detect no activity from your device for 60 days, we will assume that you deleted the application and we will remove your data from our servers. However, since we are not certain that you deleted the application (you may just be on vacation, etc.) we will not deactivate your CallYou VoIP account (which is your phone number and device ID). We do not want to force you to register again in the event of non-use.

8. Contact Information

Please direct all questions in connection with this Policy via e-mail to [email protected]